Return policy
Returns and exchanges:
If you are not satisfied with your purchase, you may return the item(s) within 20 days of the original purchase date for a full refund or exchange. All returned items must be in their original condition, with all labels intact, and must not have been used, altered or damaged.
Refunds:
If you choose to return an item for a refund, we will process the refund within 20 business days of receipt of the returned item. Refunds will be made in the same form of payment used for the original purchase.
Exchanges:
If you wish to exchange an item, please contact our customer service department to initiate the exchange procedure. We will send you the exchanged item as soon as we have received the original item.
Damaged or defective items:
If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the item to initiate a return or exchange. We will provide you with a pre-paid return label to send the item back to us. Once we have received the item, we will process the refund or exchange.
Legal terms and conditions:
This return policy is subject to change without notice. All returns and exchanges are subject to Loumina store approval. We reserve the right to refuse any return or exchange if the item(s) do not meet the requirements of our return policy or if we determine that the return or exchange is fraudulent or abusive.
By making a purchase from Loumina, you agree to be bound by this return policy. This return policy is governed by the laws of the state in which the Loumina store is located.
If you are not satisfied with your purchase, you may return the item(s) within 20 days of the original purchase date for a full refund or exchange. All returned items must be in their original condition, with all labels intact, and must not have been used, altered or damaged.
Refunds:
If you choose to return an item for a refund, we will process the refund within 20 business days of receipt of the returned item. Refunds will be made in the same form of payment used for the original purchase.
Exchanges:
If you wish to exchange an item, please contact our customer service department to initiate the exchange procedure. We will send you the exchanged item as soon as we have received the original item.
Damaged or defective items:
If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the item to initiate a return or exchange. We will provide you with a pre-paid return label to send the item back to us. Once we have received the item, we will process the refund or exchange.
Legal terms and conditions:
This return policy is subject to change without notice. All returns and exchanges are subject to Loumina store approval. We reserve the right to refuse any return or exchange if the item(s) do not meet the requirements of our return policy or if we determine that the return or exchange is fraudulent or abusive.
By making a purchase from Loumina, you agree to be bound by this return policy. This return policy is governed by the laws of the state in which the Loumina store is located.
